Delivery and Returns
UK Delivery Service
We offer a standard delivery service to the UK, which includes England, Northern Ireland, Scotland and Wales. We deliver through FedEx and cannot offer you the option to choose your preferred carrier.
| Delivery service |
Charge |
Estimated Delivery Time |
|
Standard Delivery (signed for)
|
£5.00
|
Next working day if ordered before 11am - 2 working days if ordered after 11am
Delivery is recorded and a signature will be requested to ensure proof of delivery
|
Delivery is between 8am to 6pm Monday to Friday and 7am to 1pm on Saturdays. Please confirm a delivery address where someone is available to sign for the delivery.
Redelivery Process
If you are not at home when your order arrives, FedEx will post an 'Attempted Delivery' card through your door. If repeated attempts fail to complete the delivery then the order will be returned to their local depot awaiting your instruction. The parcel will then be held at the depot for 5 days before being returned to us.
International Delivery Service
We offer a standard delivery service to Europe and the rest of the World.We deliver through UPS and cannot offer you the option to choose your preferred carrier.
| Delivery Service |
Charge |
Estimated Delivery Time |
|
Standard Delivery to Europe
(signed for)
|
£15.00
|
2-5 day
Delivery is recorded and a signature will be requested to ensure proof of delivery
|
|
Standard Delivery to Rest of the World
(signed for)
|
£15.00
|
5-10 days
Delivery is recorded and a signature will be requested to ensure proof of delivery
|
Customs Charges
If you are ordering goods for delivery outside of the UK, please note that your order may be subject to import duties and taxes, which are levied once the package reaches the destination country. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that Simon and Schuster (and its agents) has no control over additional charges in relation to customs clearance and you must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country so we recommend that you check with your local customs officials or post office for more information regarding importation taxes / duties that may be applicable to your on-line order. You will be the importer of the goods and responsible for any import VAT and duty that may be borne. In addition, any charges for import clearance will be borne by you, the customer. We may provide certain order, delivery and product information, such as titles, to our international carriers and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws
Delivery Service Help
If you are experiencing problems with our delivery service, we will make every effort to assist you. Please contact us at: thewhitequeen@simonandschuster.co.uk
or call us on +44 (0)844 576 8120 (lines are open 8.30am-5.30pm Monday to Friday excluding UK Bank Holidays and Public Holidays).
Returning Goods
It is important to us that you are satisfied with your shopping experience. If you are not entirely happy with our goods or services, you have the right to cancel your order up to fourteen (14) working days (Monday to Friday inclusive) of those goods being received. After receipt of your product, we will refund you the full purchase price of the goods you paid for your order, but we do reserve the right to charge you for the cost of returning the products by post. Products must be returned in good condition.
Returns should be sent to:
Simon and Schuster Web Returns
c/o Web Customer Services
HarperCollins Publishers
Westerhill Road
Glasgow
G64 2QT